BFPGear Return and Refund Policy
Thank you for shopping at BFPGear.com. We appreciate your business and want to make sure you are confident when ordering from us.
Returns and Exchanges Overview
BFPGear accepts returns and exchanges on eligible new and unused items within 30 days of delivery.
Refunds are not issued to the original form of payment. Approved returns are issued as store credit only or exchanged for another item. Store credit is delivered digitally and never expires.
Customers are responsible for return shipping costs unless BFPGear shipped the incorrect item.
Eligibility Requirements
Returned items must meet all of the following conditions:
- Items must be new and unused
- Original tags must be attached
- Items must be in original packaging
- Items must show no signs of use including odors hair body fluids or wear
Returns will not be accepted for:
- Sale items marked as final sale
- Used or refurbished items
- Paintball markers that have had paint fired through them
BFPGear reserves the right to determine whether returned merchandise meets eligibility requirements.
Return Process
Before returning any item, customers must contact BFPGear by email to receive return instructions. Returns sent without prior authorization will not be accepted.
Approved returns must include the original packing slip and be securely packaged. Manufacturer boxes must be placed inside a suitable shipping box and should not be used as the shipping container.
For your protection, we recommend using a traceable and insured shipping service. BFPGear is not responsible for items lost or damaged during return transit.
Refund Method
Approved returns are issued as store credit only. Original shipping charges are not refundable, including orders that originally qualified for free shipping.
Store credit is delivered via digital gift card and does not expire.
Exchanges
BFPGear offers exchanges on eligible items.
If your original order qualified for free shipping, the replacement item will also ship free of charge. Restocking fees are waived for exchanges. Customers are responsible for return shipping to BFPGear.
Canceled Orders
Orders canceled before shipment will be refunded to the original form of payment.
Orders canceled after shipment must be returned at the customer’s expense and will be issued store credit only.
Defective or Warranty Items
All new items sold by BFPGear are covered by the manufacturer’s warranty only.
If you believe your item has a manufacturer defect, please contact us so we can review the issue. In some cases we may direct you to the manufacturer’s technical support.
For warranty related returns, customers are responsible for shipping the item back to BFPGear. BFPGear will ship repaired or replaced items back to the customer at our expense when applicable.
Incorrect Items
If BFPGear ships an incorrect item, we will cover the return shipping costs and correct the order.
Return Address
BFPGear
Attn Returns
124 Woodrow Ave
Modesto CA 95350
